6 Best Working Methods to Fix Broken Instagram Direct Messages

The world’s largest photo sharing platform, Instagram is also preferred by many as their primary instant messaging app. Although it may not be as popular as IM heavyweights like WhatsApp and Facebook Messenger, Instagram still enjoys huge popularity among its audience. Instagram DMs are also regularly updated to add new features like ‘Vanish Mode’ and ‘Quiet Mode’ to offer something more than its counterparts. Even with all the cutting-edge features, it’s not uncommon for the app to run into some issues from time to time. In this article, we bring you the 6 best working methods to solve the “Instagram direct message not working” problem on your smartphone.

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Check your internet connection

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The most likely reason why your Instagram messages are not being received is a faulty connection. Make sure you are connected to an active Wi-Fi network. If not, turn on mobile data to ensure internet connection. Open the webpage in Chrome and make sure your internet is working. To further test your signal strength, run a speed test on your phone. If there are no connection issues on your end, the problem probably lies with the Instagram app or servers.

Clear the app’s cache

Once the cache is created, the temporary files stored in it can become corrupted. This may lead to some malfunctions within the application. To fix this issue, quickly clear the Instagram app cache from your phone settings. Here is the tutorial.

Step 1: Go to Settings and select Apps.

Step 2: Scroll down and select Instagram.

Step 3: Tap Storage.

Step 4: Select “Clear Cache” at the bottom of the screen.

Force stop the application

If clearing the app’s cache doesn’t work, try force-stopping the app. This will pause any background activity and shut down the app completely. Force stop helps to perform a complete restart of the application. Once you force stop the Instagram app, tap its icon in the app drawer to restart it. Here’s how you can force stop Instagram on your smartphone.

Step 1: Go to Settings and select Apps.

Step 2: Scroll down and select Instagram.

Step 3: Select “Force stop” at the bottom of the screen and confirm your selection in the following pop-up window.

Update the Instagram app

Instagram releases frequent updates that fix all the recent bugs and glitches. If your DMs aren’t going through due to a bug, you’ll need to update the app to fix it. If you’re using a very old version of the Instagram app, chances are it’s been deprecated. Even in this case, you will need to update the application. To update the app, simply go to the Google Play Store, search for Instagram, go to the app page, and tap “Update.”

Sign out and sign in again

It’s also possible that the problem may be specific to your account. To reset any account issues, log out of Instagram and log back in. To log out of Instagram, go to your profile, tap the hamburger menu, select Settings, scroll down and select ‘log out’. Once logged out, enter your credentials (Instagram username and password) to log in again.

Check if Instagram servers are down

It’s not uncommon for Instagram servers to experience downtime. When the servers are down, all application activity stops until the servers are back up. You have no choice but to wait. To check if Instagram’s servers are down, visit the page DownDetector website and search for Instagram.

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Conclusion

These are the 6 best working methods to fix “Instagram direct messages not working problem” on your smartphone. You can contact Instagram Help for further assistance. If the issue is specific to the account (for example, a temporary ban), only Instagram can take appropriate action to resolve it. You can also use Instagram website to access and send DMs if the app is still causing trouble. If you found this article helpful, let us know in the comments!

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